30 Days Free Returns

E. Marinella provides 30 Days Free Returns for eligible items. To begin a return, customers must contact customer service first and receive the correct return instructions and return details.

Returns sent without contacting customer service first may not be accepted.

Return Eligibility

To qualify for a return, the item must meet the return conditions listed below.

• The return request must be made within 30 days of receiving the order.
• The item must be unused, unworn, unwashed, and in its original condition.
• The item must include all original tags, labels, packaging, and accessories when applicable.
• The item must not show signs of wear, damage, stains, fragrance, alteration, or misuse.
• Proof of purchase or an order number may be required to review the request.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items marked as final sale or non-returnable at the time of purchase.
• Items that have been worn, washed, altered, damaged, or used.
• Items returned without original tags, labels, packaging, or required accessories.
• Gift cards, if offered.
• Personalized, customized, or made-to-order items, if offered.

How to Start a Return

Before sending any item back, please contact our customer service team at [email protected].

Please include the following information in your message:

• Your order number.
• The email address used at checkout.
• The item you would like to return.
• The reason for your return request.
• Photos if the item arrived damaged, incorrect, or incomplete.

Return Instructions and Return Details

After your request is reviewed, E. Marinella customer service will provide the correct return instructions and return details for your order.

We do not display a fixed return address on this page. Return details may depend on your order and return request.

Return Shipping Cost

E. Marinella offers 30 Days Free Returns for approved eligible returns. To receive free return support, customers must contact customer service first and follow the return instructions provided.

Returns sent without approval, returns sent to an incorrect address, or returns shipped without following customer service instructions may not be accepted or may not qualify for free return handling.

Refund Process

Once your returned item is received and inspected, E. Marinella will review whether the item meets the return eligibility requirements.

Approved refunds are processed within 3–15 days after the returned item is received and inspected. The refund will be issued to the original payment method when possible.

Please note that your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Exchanges

If you need a different size, color, or item, please contact customer service at [email protected] before sending anything back.

Our team will review your request and provide the next steps. Exchange availability may depend on current inventory and item eligibility.

Damaged, Wrong, or Incomplete Items

If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible at [email protected].

Include your order number, a short description of the issue, and clear photos of the item and packaging. This helps us review your request and provide the correct support.

Final Sale Rules

Items marked as final sale, clearance final sale, or non-returnable at the time of purchase are not eligible for return or exchange unless the item arrives damaged, wrong, or defective.

If you are unsure whether your item qualifies, please contact customer service before starting a return.

Contact Information

For all return, refund, and exchange questions, please contact E. Marinella customer service:

Email: [email protected]

We are happy to help you review your return request and provide the correct next steps.