Information We Collect

E. Marinella may collect information you provide directly when you shop, create or use an account, contact us, subscribe to emails, or complete forms on our website.

• Name, email address, billing details, and shipping details.
• Order information, including purchased items, order history, and transaction details.
• Account information, such as login details and saved preferences if you create an account.
• Customer service messages, product questions, return or exchange requests, and related communication.
• Website usage information collected through cookies and similar tracking technologies.

How We Use Information

E. Marinella uses customer information to operate our online store, process orders, improve the shopping experience, and provide customer support.

• To process, confirm, manage, and fulfill orders.
• To communicate about purchases, customer service requests, returns, exchanges, and account help.
• To review payment, billing, and order information.
• To improve website functionality, product presentation, and customer experience.
• To send marketing emails when you subscribe or provide consent.
• To help protect our website, customers, and store operations from misuse or unauthorized activity.

Order Processing

When you place an order with E. Marinella, we use the information you provide to confirm your purchase, prepare your order, communicate order updates, and provide customer support related to your transaction.

We may also use order information to review return, exchange, shipping, and product-related questions.

Payment Information

Payments may be processed through PayPal, Stripe, and credit card payment services. E. Marinella does not intentionally store full credit card numbers in our customer service records.

Payment details are handled by the applicable payment processor so your transaction can be authorized, completed, refunded, or reviewed when necessary.

Cookies and Analytics

E. Marinella uses cookies and analytics tracking to support website functionality, remember preferences, understand how visitors use our website, and improve the online shopping experience.

• Essential cookies may help the website operate, including cart and checkout functions.
• Preference cookies may help remember certain settings or browsing choices.
• Analytics cookies may help us understand website traffic, page performance, and shopping behavior.
• Marketing-related cookies may help measure email or promotional activity where applicable.

You may be able to manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Email Marketing

If you subscribe to E. Marinella email marketing, we may use your email address to send updates, product information, promotions, sale messages, or store news.

You can unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting us at [email protected].

Service Providers

E. Marinella may share limited information with service providers that help us operate the online store and provide customer service.

• Payment processing providers, including PayPal, Stripe, and credit card processors.
• Order management, fulfillment, and delivery-related service providers.
• Email, website, analytics, customer support, and store-operation providers.
• Security, fraud prevention, and technical support providers when needed.

These providers should use customer information only as needed to provide services related to our store operations.

Data Security

E. Marinella takes reasonable steps to protect customer information from unauthorized access, loss, misuse, or alteration.

No online transmission or storage system can be guaranteed to be completely secure. Customers should use strong passwords and avoid sharing account or payment details through unsecured channels.

Data Retention

E. Marinella retains customer information for as long as reasonably needed to process orders, provide support, maintain business records, meet operational needs, resolve disputes, and comply with applicable requirements.

When information is no longer needed, we may delete, anonymize, or securely retain it according to our store needs and available systems.

Customer Privacy Rights

Depending on where you live, you may have rights related to your personal information. These rights may include the ability to request access, correction, deletion, restriction, or a copy of certain personal information.

To make a privacy request, please contact E. Marinella at [email protected]. We may need to verify your identity before responding to certain requests.

Children’s Privacy

E. Marinella does not knowingly collect personal information from children. Our website is intended for general ecommerce use and is not directed to children.

If you believe a child has provided personal information to us, please contact us so we can review the request.

International Users

If you access or shop with E. Marinella from outside your country of residence, your information may be processed or stored in locations where our store systems, payment processors, or service providers operate.

By using our website, you understand that your information may be handled as part of normal ecommerce, payment, customer support, and website operations.

Policy Updates

E. Marinella may update this Privacy Policy from time to time to reflect changes in our store operations, website features, customer service practices, or privacy-related requirements.

When updates are made, the “Last updated” date near the top of this page will be revised.

Contact Information

For privacy questions, customer information requests, or questions about this Privacy Policy, please contact E. Marinella customer service.

Email: [email protected]